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Tier-1 employer, metro mid-level role, but niche Automation Anywhere requirement reduces candidate pool.
Platform-specific Automation Anywhere expertise limits cross-industry portability despite transferable support skills.
Mandatory 4+ years and specific Automation Anywhere A360 production support experience raises screening strictness.
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Manage L1, L2, and L3 support tickets for Automation Anywhere (A360) RPA bots ensuring SLAs are met.
Monitor, troubleshoot, and resolve production failures and performance issues of RPA bots, conducting root cause analysis and applying fixes.
Maintain support documentation and collaborate with development and business teams for issue escalation and continuous improvement of bot stability.
Minimum 4 years of RPA hands-on experience with at least 2 years in production support, maintenance, and troubleshooting of Automation Anywhere (A360) bots.
Bachelor’s degree in computer science, IT, engineering, or related field (or equivalent experience).
Proven experience managing support tickets within ITSM frameworks such as ServiceNow or JIRA and adhering to SLAs.
Availability to work EU Shift (3:00 PM to 12:00 AM IST).
Strong technical expertise in debugging Automation Anywhere A360 components including Task Bots, MetaBots, and IQ Bots with skills in SQL, API integrations, and Control Room management.
Demonstrated ability to handle complex troubleshooting and incident management in a high-pressure production environment.
Experience in creating detailed support documentation and collaborating across technical and business teams for issue resolution and process improvement.