





Strong brand, metro location, and common manager-level collections role increases candidate competition.
Collections and SARFESI legal processes require BFSI-specific experience, making background fit highly sensitive.
Requires domain-specific collections, legal and regulatory experience but no explicit years, so medium strictness.
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Manage collections operations for assigned retail finance portfolios (BL, PL, UCL, LAP) including achieving collection targets and controlling delinquency and NPAs within budget.
Drive initiatives to increase fee income and reduce vendor payouts while ensuring compliance with legal and audit requirements, including asset verification and possession through SARFESI/Section 9.
Lead and allocate work to field executives and agencies, monitor complex defaulting customers, and handle customer issue resolution and stakeholder relationships for timely collections.
Qualification: Graduate or Post Graduate in any discipline.
Experience: Not explicitly mentioned in the JD.
Location: Mumbai - Goregaon (E).
Compliance: Knowledge of SARFESI / Section 9 legal processes and adherence to audit/regulatory standards required.
Experienced in managing end-to-end retail finance collections including high-value portfolios and legal recovery processes.
Operational leader skilled in team and vendor management to maintain service levels and SLAs in collection operations.
Able to navigate regulatory and legal frameworks relevant to asset verification, possession, and collections in the retail finance domain.