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Metro location and recognizable employer but niche HR knowledge and ServiceNow focus limits applicant density.
Requires HR domain expertise and ServiceNow experience, making fit moderately industry-specific.
Explicit 7+ years, 3+ KM leadership, and ServiceNow expertise make shortlisting highly strict.
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Own the design and governance of HR knowledge architecture spanning ServiceNow, SharePoint, portals, and related systems to ensure accurate, persona-relevant employee information access.
Lead cross-functional governance forums and collaborate with multiple HR and technology stakeholders to maintain current, compliant HR content consistent across global and regional policies.
Use analytics and feedback to identify content gaps, drive self-service adoption, content quality improvements, and measure success via defined KPIs such as article quality and employee satisfaction.
Bachelor’s degree in HR, Business, Communications, Information Management, Knowledge Management, or related field (or equivalent experience).
7+ years of experience in HR operations, shared services, knowledge management, or related functions.
3+ years of experience leading knowledge management, content governance, or HR service delivery initiatives in complex organizational environments.
Hands-on experience managing or optimizing a ServiceNow knowledge base and governing HR content across multiple repositories including SharePoint and portals.
Experienced in managing HR content strategy and governance across global, multi-unit/matrixed organizations with regional policy variations and diverse employee personas.
Technically fluent to collaborate effectively with platform, portal, AI, chatbot, and HR technology teams to enable integrated employee experience solutions.
Skilled in leading cross-functional workstreams and influencing senior stakeholders without direct authority to drive adoption and accountability.