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Tier-1 brand, broad infrastructure skillset, and metro location drive high applicant competition.
Transferable technical skills, but enterprise financial services experience increases sensitivity.
Requires broad infrastructure expertise and incident leadership, so technical filters are moderately strict.
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Lead strategic oversight and rapid resolution of major IT incidents to minimize business impact and improve Mean Time to Restore Service (MTRS).
Manage 24/7 technical bridge operations for both major and lower-tier IT issues, ensuring enterprise-wide operational readiness and stability.
Govern weekend deployments, high-impact event execution, and conduct regular health checks coordinating across application and infrastructure teams.
Strong technical knowledge across IT infrastructure and application domains including Network, Security, Mainframe, Storage, Database, Middleware, Cloud, and Enterprise Applications.
Work Experience Required: Not explicitly mentioned in the JD.
Availability for weekend shifts and on-premise work schedule is mandatory.
Proven capability in major incident management, IT Service Management (ITSM) best practices, and incident response governance.
Experienced in leading high-pressure incident resolution and coordinating global, multicultural cross-functional teams.
Skilled at communicating complex technical issues clearly to senior leadership and diverse stakeholders.
Demonstrates strategic insight with the ability to distill key risks and recommendations for timely decision-making.