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Niche SCCM/Intune specialization reduces applicant density despite metro location.
Requires specific SCCM/MECM, Intune, and endpoint management expertise, limiting cross-industry transfer.
Multiple mandatory platform skills, certifications, and managerial ownership create high shortlisting strictness.
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Own and manage end-to-end SCCM/MECM operations including platform stability, patch management, software deployment, OS deployment, and endpoint management transformation.
Lead daily operational activities such as incident, problem, change, and service request management, ensuring SLA adherence and service quality.
Provide technical leadership and mentoring to SCCM administrators, drive automation using PowerShell, and collaborate with infrastructure, security, and business teams for operational and project support.
Experience working in IT support and leading a client-facing team role is mandatory.
Proven expertise in Microsoft Endpoint Configuration Manager (SCCM), Software/Image/Patch deployment, troubleshooting, and Microsoft Intune and Autopilot.
Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, Group Policy, networking (TCP/IP, DNS, DHCP), and PowerShell scripting.
Work Experience Required: Not explicitly mentioned in the JD.
Advanced skills in SCCM/MECM administration including Software Distribution, Patch Management, OSD, and Compliance Settings with hands-on Windows Server and SQL fundamentals.
Experienced with modern endpoint technologies such as Microsoft Intune, Co-Management, Autopilot, Entra ID, Microsoft Defender, and cloud endpoint management.
Demonstrated leadership and team management abilities with strong problem-solving, troubleshooting, stakeholder management, and ability to drive automation and continuous improvement.