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Mid-level SDE title, metro Hyderabad, popular generalist role and employer brand amplify competition.
Requires specialized Gainsight/Salesforce expertise, limiting transferability across unrelated industries.
Explicit Gainsight and Salesforce years plus platform-specific skills increase screening strictness.
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Own and manage development, testing, and maintenance of solutions on Gainsight and Salesforce platforms, including hands-on development as needed.
Lead technical support for production issues, perform root cause analysis, and ensure timely resolution meeting SLAs for application availability and stability.
Serve as a sub-team lead and SME for Gainsight technical and business processes, collaborating with cross-functional teams and mentoring junior analysts.
More than 3 years of experience with Gainsight platform, including Gainsight NXT preferred.
Recommended 3 years of Salesforce.com configuration and administration experience.
Bachelor's degree (BS/BA) or equivalent work experience.
Willingness to work outside normal hours and travel approximately 5%.
Experienced in hands-on development and configuration within Gainsight and Salesforce ecosystems, able to drive complex technical solutions.
Skilled in production support with strong troubleshooting and incident management capabilities, capable of cross-functional vendor coordination.
Effective in bridging business and technical teams, able to translate requirements into technical designs, and mentor less senior team members.