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Generalist cloud support title, metro location, and US-facing shift increase candidate density.
Cloud SaaS admin and US-support requirements moderately limit cross-industry transferability.
Requires specific cloud SaaS admin skills and US support experience, but no explicit years requirement.
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Provide Tier 1 and 2 technical support for cloud services like Microsoft Office 365 and Google Workspace via voice and chat for US customers.
Perform troubleshooting for cloud service issues, user account management, email configurations, and basic network problems.
Escalate complex issues to Tier 3 teams with proper documentation and maintain accurate customer interaction records.
Experience in technical support roles, preferably in cloud or SaaS environments.
Hands-on experience with Microsoft Office 365 and Google Workspace administration.
Familiarity with Windows Server, Active Directory, and DNS.
Work Experience Required: Not explicitly mentioned in the JD.
Comfortable handling first and second-level support independently in technical cloud support environments.
Experienced in supporting US-based customers through voice and chat channels.
Certified or experienced with relevant Microsoft and Google cloud platforms and tools.