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Common mid-level account-growth role with generalist skills and 5–7 years increases competition.
Requires IT professional-services and proven upsell/account management experience, making industry background highly important.
Explicit 5+ years plus mandatory upsell, SOW ownership, renewals, and C-suite relationship experience raises strictness.
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Drive growth in existing client accounts by identifying upsell and expansion opportunities and converting them into contracts, SOWs, and pitches.
Serve as primary escalation point for senior client leaders, managing Quarterly and Monthly Business Reviews to maintain and strengthen client relationships and identify churn risks.
Oversee project delivery status with PMs and Tech Leads to ensure milestone, SLA, and quality adherence while managing account P&L, including margin, utilization, and budgeting.
5–7+ years in IT professional services, tech consulting, or IT account management with proven success in upselling/expansion targets.
Experience leading SOW creation, RFP responses, commercial pitches, and contract renewals or MSA negotiations with pricing strategy involvement.
Bachelor's degree in Business, Computer Science, IT, or related field.
Work Experience Required: 5–7+ years in relevant domains. Notice period: Not explicitly mentioned in the JD.
Experienced in managing senior client relationships (Director/VP/C-level) as a trusted escalation and influence point.
Comfortable translating technical solutions (Cloud, DevOps, AI, custom software) into business impact for diverse stakeholders including C-suite.
Demonstrated ability to run QBR/MBR governance programs and possess commercial acumen to discuss margin, utilization, and resource billing independently.