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Known multinational brand and Bangalore metro increase applicant density, but senior 12+ years requirement reduces mid-level competition.
Requires ERP application support and deep IT operations experience, limiting cross-industry transferability.
Explicit 12+ years plus 5+ ERP and 7+ IT operations requirements enforce strict filtering.
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Ensure high availability and reliability of IT application portfolio through collaboration with support teams and stakeholders.
Develop and implement proactive monitoring strategies and automation to identify and resolve issues before impacting users, enhancing productivity and cost efficiency.
Drive IT operations process maturity by managing risk, conducting root cause analysis, optimizing performance, providing documentation, and mentoring junior team members.
12+ years of experience in IT Operations, Application Support, and Service Delivery.
5+ years of experience specifically in ERP or enterprise application support and build.
Bachelor’s degree in Computer Science, Information Technology, or related field.
Work Experience Required: 12+ years
Experienced in large IT Operations teams with a strong focus on solution reliability and operational excellence.
Skilled in proactive issue identification, root cause analysis, and implementing automation to improve support operations.
Capable of cross-functional collaboration with IT support vendors, functional teams, and business users, with experience in ITSM tools and Agile methodologies.