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Mid-level, metro, generalist operations role with broad skills and cohort-facing responsibilities increases competition.
Customer-facing operations skills are transferable, but student-success specifics create moderate domain bias.
Explicit 5–8 year requirement plus mandatory people leadership and NPS ownership implies medium strictness.
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Own end-to-end student experience across live training programs focusing on high NPS, learning outcomes, and low escalations/drop-offs.
Design and operate scalable, error-resistant cohort operations with strict schedule adherence and minimal operational errors.
Lead, develop, and scale a team of Program Managers/Student Success Associates to drive student success and engagement.
5-8 years experience in people-forward, customer-facing operations roles in edtech or higher education with ownership of experience quality, execution excellence, and scaling systems.
Proven people leadership experience managing individual contributors or managers.
Demonstrated track record of improving NPS or customer satisfaction in high-growth, retention-driven environments.
Location requirement: Delhi, India.
Experienced in managing high-impact student or customer success teams with operational rigor and accountability.
Strategic operator capable of building scalable systems while managing live cohorts under ambiguity and time pressure.
Strong collaborator able to influence cross-functional teams (Academics, Placements, Product, Tech) without direct authority.