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Remote role increases visibility, but senior 10+ years requirement reduces applicant density.
Technical Windows Server, IIS, SQL and ITIL skills are broadly transferable across industries.
Explicit 10+ years, 5+ years managerial and specific ITIL/Windows skills create strict shortlisting filters.
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Lead and manage a team of 12-15+ IT professionals, including junior managers and senior individual contributors, ensuring 24x7 coverage and optimal utilization.
Oversee IT operations focused on Windows Server administration, application support, monitoring operations (L1-L2), and ITIL-aligned service delivery including incident, problem, and change management.
Drive performance management, coaching, talent acquisition, and development; generate KPI dashboards and reports; lead root-cause analysis and operational improvement projects.
10+ years of IT experience with at least 5 years in a managerial role leading teams of 12-15+ members.
Bachelor’s degree in Computer Science or IT.
Technical expertise in Windows Server, IIS, SQL, clustering, and monitoring tools such as Azure Monitor, LogicMonitor, SentryOne, or AppDynamics.
Willingness to travel regionally and/or internationally; experience with ITIL processes and problem management methodologies (5 Whys, RCA, Kepner-Tregoe).
Experienced leader with a strong balance of technical expertise and people management skills, capable of coaching and developing IT teams in a 24x7 operational environment.
Proven ability managing ITIL-aligned teams and delivering consistent service improvements through root-cause resolution and cross-functional collaboration.
Experienced in generating and interpreting KPI reports to guide performance and operational decisions in complex IT operations settings.