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Generalist mid-level systems-support title and 5+ years requirement raise applicant competition.
APM, Windows, SQL, and ITSM skills are broadly transferable across industries.
Explicit 5+ years plus mandatory APM, Windows/.NET, SQL, and ITSM skills increase shortlisting strictness.
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Install, implement, configure, upgrade, and optimize application systems and databases for Software Development and QA environments.
Provide Level 2 analysis, troubleshooting, and resolution of application/database performance issues, acting as client point of contact.
Use Application Performance Management tools (e.g., AppDynamics) to monitor, evaluate, and drive resolution of performance issues in a 24x7 operational environment with rotational shifts.
5+ years experience supporting and monitoring Application Performance Management tools such as DynaTrace, AppDynamics, or NewRelic.
Experience with Windows server infrastructure, .Net applications, IIS, SQL (including SQL Jobs, queries, blocking, Always On), and ITSM tools like ServiceNow.
Bachelor's degree in Computer Science or IT.
Working knowledge of networking, Azure monitoring, and experience supporting international clients with strong English communication (verbal and written).
Experienced in handling complex application and database performance issues with operational ownership and client-facing communication.
Comfortable working in a 24x7 support environment with rotational shifts and cross-functional technical teams.
Familiar with ITIL framework and able to document technical and operational procedures clearly for team and client updates.