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Strong Tier-1 brand, metro location, and mid-level support experience drive high competition.
Requires specific Automation Anywhere production experience, limiting cross-industry transferability.
Mandatory 4+ years and specific Automation Anywhere production expertise raises shortlisting strictness.
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Manage end-to-end incident lifecycle (L1, L2, L3) for Automation Anywhere (A360) production bots ensuring SLA compliance.
Monitor and troubleshoot A360 bots including Task Bots, MetaBots, IQ Bots to resolve failures and performance issues.
Maintain support documentation and collaborate with RPA development and business teams for issue resolution and continuous improvement.
Minimum 4 years of hands-on RPA experience, with at least 2 years in production support/troubleshooting of Automation Anywhere (A360) bots.
Bachelor’s degree in Computer Science, IT, Engineering or related field (or equivalent experience).
Experience managing support tickets using ITSM tools (e.g., ServiceNow, JIRA) with adherence to SLAs.
Expertise in debugging A360 components including Task Bots, MetaBots, IQ Bots, and knowledge of database, API integrations, and credential management within A360 platform.
Experienced handling comprehensive production support across L1 to L3, showing strong ownership and accountability in incident management.
Skilled in deep root cause analysis and complex troubleshooting within Automation Anywhere A360 environment under pressure.
Good communicator able to articulate technical status and collaborate across RPA developers, business users, and IT teams for operational stability and improvements.