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Strong employer brand, metro location, and generalist senior engineering title increase competition.
Platform and distributed-systems skills transfer across industries, but PBM/healthcare domain preference raises sensitivity.
Explicit long experience band, mandatory tech stack, and leadership requirements make shortlisting highly selective.
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Lead end-to-end engineering delivery and architectural decisions for a critical PBM Contact Center platform supporting real-time, high-volume customer service workflows.
Manage multiple globally distributed Scrum teams, ensuring production stability, system scalability, and operational efficiency in a fast-paced enterprise environment.
Drive AI/GenAI adoption to enhance agent productivity, automate workflows, and improve customer experience while managing incident resolution and production reliability.
12-15+ years of software engineering experience with 5+ years in engineering leadership roles.
Strong technical expertise in Java, Spring Boot, ReactJS or modern UI frameworks, microservices, and distributed systems.
Experience managing onshore/offshore and vendor teams using Agile/Scrum delivery models.
Working knowledge of cloud platforms (AWS/Azure), container platforms (OpenShift/Kubernetes), and CI/CD/DevOps practices.
Experienced leader capable of managing large-scale, latency-sensitive, real-time distributed systems in an enterprise environment.
Proven ability to drive architectural decisions integrating hundreds of backend services and optimize system scalability and performance.
Background or exposure to AI/GenAI technologies relevant to CRM/contact center platforms and experience in production-critical application environments.