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Senior technical manager role but remote and generalist operations skills attract moderate competition.
Windows server, monitoring, and ITIL operations skills are broadly transferable across industries.
Explicit 10+ years, 5+ years people management, and specific Windows/ITIL requirements enforce strict filtering.
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Manage and mentor a team of 12–15+ IT professionals including junior managers and senior contributors to ensure 24x7 IT service delivery coverage.
Oversee IT operations focusing on Windows Server administration, application support, and monitoring tools while driving root-cause resolution and operational improvements.
Lead ITIL-aligned processes such as incident, problem, and change management, generate regular KPI dashboards, and manage multiple concurrent projects.
10+ years of IT experience with at least 5 years managing teams of 12–15+ members.
Strong technical expertise in Windows Server, IIS, SQL, clustering, and experience with monitoring tools like Azure Monitor, LogicMonitor, SentryOne, or AppDynamics.
Bachelor’s degree in Computer Science/IT; IT certifications are a plus.
Willingness to travel regionally and/or internationally.
Experienced leader comfortable managing both people and technical operations in a 24x7 global IT environment including Global Command Center/Monitoring operations.
Skilled in ITIL-aligned processes and problem management using structured methodologies such as 5 Whys and Kepner-Tregoe.
Proficient at cross-functional collaboration, performance management, talent development, and producing measurable operational reports and dashboards.