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Mid-level generalist monitoring/support role with broad APM and infrastructure requirements attracts many qualified applicants.
Skills (APM, Windows, .NET, SQL) are broadly transferable across industries.
Explicit 5+ years and mandatory APM/tool experience make filters stringent.
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Manage installation, configuration, upgrade, and performance optimization of application systems and databases for Software Development and QA environments.
Provide premium client support including issue resolution, status reporting, and serving as client point of contact for application/database performance issues.
Monitor application performance using AppDynamics and other tools; lead Level 2 analysis and troubleshooting in a 24x7 rotational shift environment.
5+ years experience supporting and monitoring Application Performance Management tools like AppDynamics, DynaTrace, or NewRelic.
Experience with Windows server infrastructure, .Net applications, IIS, SQL (Intermediate to Professional level), and ITSM tools such as ServiceNow.
Bachelor’s degree in Computer Science or IT.
Excellent written and verbal English communication skills; international support experience preferred.
Proven ability to manage complex application and database performance issues with operational ownership.
Experienced in supporting enterprise-level environments requiring 24x7 availability and client-facing communication.
Comfortable working in technical and leadership update meetings, driving issue resolution across teams and clients.