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Remote mid-level role at a high-growth DB startup with specialized DBMS skills limits absolute applicant density.
Requires specialized DBMS, distributed systems, and TAM experience, so cross-industry transferability is limited.
Explicit 5+ years TAM and 5+ years DBMS experience plus mandatory cloud and distributed-systems expertise.
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Provide consultative support and technical guidance to strategic and enterprise customers, including onboarding, production launches, and POCs.
Own and oversee L3 Support Cases and escalations, collaborating closely with Support L1/L2 teams to resolve complex issues.
Lead projects, escalations, meetings, and collaborate with Product Management, Engineering, and Sales to influence product roadmap and account plans.
5+ years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles.
5+ years of relevant industry experience with scalable, fault-tolerant, distributed database management systems (DBMS).
Technical expertise in DBMS, OLAP, Cloud/SaaS platforms, distributed systems, Linux/Unix, Kubernetes, System or Network Administration, and big data.
Must be based in India and open to regional travel up to 35% of the time; Work Experience Required: 5+ years.
Experienced in managing large-scope technical projects involving multiple engineers and cross-team collaboration.
Strong customer-facing communication skills and proven ability to support strategic users and enterprise customers.
Hands-on knowledge of cloud providers (AWS, GCP, Azure) and infrastructure as a service platforms, enabling effective technical advisory and escalation management.