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Common operations role, metro location and unspecified experience increase candidate density and competitiveness.
Order-processing and CRM skills transfer easily across industries, making background requirements low-sensitivity.
No explicit years but CRM, Excel, and accuracy demands imply moderate screening for fit and skills.
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Manage the entire order lifecycle process including order processing, sales contract management, provisioning, and user access activation to meet financial, legal, and processing deadlines.
Collaborate with Sales Operations, Content Authorization, Legal, Finance, and other internal teams to validate opportunity and contract information and resolve discrepancies.
Focus on improving customer satisfaction by delivering timely, accurate service, supporting departmental projects, and suggesting process/system enhancements for operational excellence.
Experience in supporting customers via email ticketing system, chat, and/or phone calls is mandatory.
Proficient in Microsoft Office Suite, especially Excel; experience with Salesforce or any CRM tools is a plus but not mandatory.
Work Experience Required: Not explicitly mentioned in the JD.
No explicit educational qualifications, notice period, or location restrictions mentioned.
Experienced in high-change and rapidly growing business environments, preferably with some exposure to CRM and order management processes.
Strong organizational skills with exceptional attention to detail and ability to execute tactical tasks effectively.
Ability to build strong cross-group working relationships and collaborate across multiple internal teams including sales and legal.