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Strong employer brand, metro location, mid-level generalist support title and 4-year requirement increase applicant density.
Specialized Automation Anywhere production support skills limit cross-industry transferability.
Explicit 4-year minimum, mandatory Automation Anywhere A360 production experience and ITSM adherence create strict filters.
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Manage L1, L2, and L3 support tickets for Automation Anywhere (A360) bots to ensure production stability and performance.
Monitor RPA bots proactively, perform troubleshooting, root cause analysis, and implement fixes to resolve incidents.
Collaborate with business stakeholders and development teams, maintain support documentation, and drive continuous improvement based on recurring issues.
Minimum 4 years hands-on experience in RPA, with at least 2 years in production support and troubleshooting of Automation Anywhere (A360) bots.
Bachelor’s degree in Computer Science, IT, Engineering, or related field (or equivalent experience).
Experience managing incident tickets within ITSM tools (e.g., ServiceNow, JIRA) and adhering to SLAs.
Shift timing: EU Shift (3:00 PM to 12:00 AM IST).
Expert-level debugging and analysis skills on Automation Anywhere (A360) platform including Task Bots, MetaBots, IQ Bots.
Proven ability to handle high-pressure production support with strong ownership of incident management end to end.
Experience working in collaborative environments with effective communication to technical and non-technical stakeholders.