Back
Tier-1 employer, mid-level generalist support role in metro Chennai with common experience band increases competition.
Role requires niche Maconomy ERP and finance module expertise, limiting cross-industry transferability.
Explicit 5+ years requirement plus mandatory Maconomy and ITSM experience tightens shortlisting.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Provide L2/L3 technical support and issue remediation for Deltek Maconomy ERP modules including AP, AR, GL, Fixed Assets, Timesheets, and Contract Management.
Manage ITSM governance by handling incidents and service requests end-to-end using ServiceNow, adhering to SLA and XLA metrics.
Consult on solution architecture, evaluate software choices, and collaborate with architects and development teams on system design and modernization strategies.
5+ years of experience working with ITSM tools (e.g., ServiceNow).
Experience supporting Maconomy in enterprise or multi-entity environments.
Familiarity with incident, problem, and change management processes in SLA-driven AMS environments.
Work Experience Required: 5+ years (explicitly mentioned).
Experienced in technical support and issue resolution within Maconomy ERP financial modules.
Proven ability to manage ITSM processes under SLA/XLA governance with strong ticket documentation skills.
Skilled in bridging technical support with architecture consulting for ERP modernization and integration.