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Common senior account manager role in Mumbai, generalist sales skills and metro hiring increase candidate competition.
Core B2B account management skills transfer across sectors but customer and industry knowledge matters.
Explicit 8–10 years B2B account management mandate and target-driven KPIs enforce strict screening.
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Manage the full lifecycle of Tier-2 customers in the assigned region, including retaining existing clients and acquiring new ones.
Achieve sales targets through upselling, cross-selling, and strategic account planning focused on revenue growth and client satisfaction.
Collaborate with internal teams and represent customer needs internally to drive service improvements and competitive strategies.
8 to 10 years of frontline B2B sales and account management experience.
Bachelor’s degree or equivalent.
Proven experience in customer management and business development with strong knowledge of the regional geography.
Proficient in MS Office.
Experienced in managing Tier-2 key accounts with a focus on customer retention and acquisition.
Capable of developing and executing strategic account plans and meeting measurable targets such as 100% customer acquisition and 95%+ retention.
Ability to collaborate across functions and advocate for customer needs within the organization.