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Strong employer brand, metro location, and generalist IT service manager scope increase applicant competition.
Requires ITSM, ServiceNow, and regional leadership, so cross-industry fit is moderately sensitive.
Explicit 10+ years, 5+ years leadership, plus ITIL and ServiceNow requirements make shortlisting stringent.
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Lead and manage IT service operations and support across APAC supporting over 2,300 employees in 16 offices across 10 countries.
Drive adoption of AI and automation in IT service delivery to improve user experience and operational efficiency, utilizing tools like ServiceNow and Microsoft Power Platform.
Manage vendor relationships, regional budgets, compliance, and IT service KPIs to ensure service excellence and continuous improvement aligned with global standards.
10+ years of experience in IT operations, service management, or end-user support.
Minimum 5 years of people leadership experience managing distributed teams across multiple countries and cultures.
Bachelor's degree in Computer Science, Information Systems, or related field; ITIL Foundation v4 certification required.
Experience with ITSM platforms like ServiceNow, endpoint management technologies, and automation tools; familiarity with scripting languages such as PowerShell or Python preferred.
Experienced leader capable of managing regional IT services in a multinational, multi-office environment with strong stakeholder and vendor management skills.
Proven ability to implement AI and automation-driven IT service improvements leveraging platforms such as ServiceNow and Power Platform.
Comfortable operating in a hybrid model with a focus on driving service excellence, compliance, and alignment with global IT standards across APAC.