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Strong employer brand, mid-level generalist role, and metro location increase qualified applicant density.
Endpoint support skills transfer easily across industries despite some platform-specific tools.
Explicit 4–5 year requirement plus mandatory technical skills and certifications makes shortlisting moderately strict.
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Act as Tier 2/3 escalation point for complex IT support incidents across EMEA, resolving hardware, software, network, and endpoint issues including executive support.
Manage end-user device lifecycle operations such as deployment, updates, onboarding/offboarding, asset tracking, and mobile device management via Intune.
Provide team leadership by training and supervising junior Desktop Specialists, ensuring compliance with SOX, ISO standards, and driving adoption of AI-assisted and automated support tools.
4-5 years of experience in troubleshooting and supporting computer hardware, software, network connectivity, and operating systems required.
Proficiency with Windows OS mandatory; experience with mobile devices, Mac OS, and Linux OS preferred.
Experience in onboarding/training junior team members and strong English communication skills required.
Certifications preferred: A+ or Microsoft certification; ITIL foundation desirable; knowledge of Azure AD, Active Directory, Intune, Autopilot, ServiceNow mandatory.
Technically proficient IT specialist comfortable managing escalated Tier 2/3 support issues and end-user device lifecycle in a multinational, regulatory-compliant environment.
Experienced in cross-functional collaboration and mentoring junior IT staff with ability to adopt and promote AI-driven automation and modern support tools.
Able to operate independently with disciplined process adherence and manage escalating priorities including executive and VIP support across multiple countries in EMEA.