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Tier-1 brand, generalist devops/voice role, mid-level and metro location drive high candidate competition.
Specialized telecom unified communications and VoIP skills limit cross-industry transferability, so background fit sensitivity is high.
Specific Cisco VoIP, data-centre and automation skills required, creating moderately strict technical shortlisting.
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Provide end-to-end 2nd line operational support for Cisco Unified Communications and VoIP services in a Hosted Collaboration environment for global enterprise customers.
Manage incident resolution, change implementation, root cause analysis, and maintain service availability and reliability.
Identify automation opportunities, support network transformation initiatives, and improve operational efficiency.
Experience supporting Cisco Unified Communications and VoIP environments.
Strong understanding of incident, problem, and change management processes.
Knowledge of data centre infrastructure, network operations, Nexus technologies, firewalls, routing protocols, PowerShell, and cloud computing.
Work Experience Required: Not explicitly mentioned in the JD.
Operational expertise in large-scale Cisco collaboration and VoIP platforms with global customer exposure.
Experience in technical troubleshooting, root cause analysis, and vendor management in a dynamic operational environment including shift work.
Proficient in automation practices and collaborating with development teams for operational improvements and network transformation.