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Metro senior SRE role with broad multi-cloud and managed-services scope attracts many qualified applicants.
Managed-services, multi-cloud, and SOC2 requirements increase domain specificity but skills remain moderately transferable.
Explicit 8+ years, 5+ years leading global teams, and preferred cloud certifications increase strictness.
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Lead and scale a global technical team across AI, data, cloud, BI, managing multi-cloud infrastructure (GCP/Azure/AWS).
Define, document, and implement operational processes and best practices to ensure high service excellence levels.
Maintain key customer relationships, presales, escalations, and manage shift schedules including on-call coverage and capacity planning.
8+ years of infrastructure-focused experience with 5+ years leading global technical teams interfacing with enterprise customers.
Bachelor's degree in Computer Science, Computer Engineering, or related field, or equivalent experience.
Strong experience in multi-cloud environments, particularly Google Cloud preferred; cloud certifications (GCP, AWS, Azure) strongly preferred.
Proven leadership in enterprise managed services, operational KPIs, customer-facing roles, and managing support contexts.
Experienced in building and running enterprise-level managed services teams with global customer exposure.
Strategic thinker skilled at defining and achieving operational processes in reactive support environments.
Strong communication and relationship-building skills with ability to influence stakeholders at all levels.