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Tier-1 brand, mid-level SRE title, broad skill requirements, and global scope create high competition.
Strong emphasis on enterprise workplace technologies and SRE practices makes cross-industry transfer moderately difficult.
Mandatory 5+ years, explicit SRE and enterprise automation skills, and compliance requirements increase shortlisting strictness.
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Lead reliability and operational support for Workplace Technology platforms used globally, focusing on service stability, incident management, and operational maturity.
Drive adoption of Site Reliability Engineering practices including SLOs, SLIs, monitoring, automation, and observability to enhance service resilience and reduce operational effort.
Provide technical leadership and mentoring, coordinate incident response, and partner with engineering teams on platform modernization, compliance, and capacity management.
5+ years of experience in Systems Operations, Infrastructure Engineering, Site Reliability Engineering, or Technology Operations.
Experience supporting large-scale enterprise platforms with global operational responsibilities.
Strong background in incident management, problem management, service reliability, and operational improvements including automation.
Work Experience Required: 5+ years
Experienced in Workplace Technology platforms such as Microsoft 365 (Teams, Exchange, SharePoint, OneDrive), Windows Endpoints, Intune, and Endpoint Management.
Skilled in defining and utilizing SRE metrics (SLOs, SLIs) and experienced with enterprise observability tools like Splunk, Azure Monitor, Grafana, or Dynatrace.
Proficient in automation tools and scripting (PowerShell, Python, Ansible, Terraform) and knowledgeable about Microsoft Azure and hybrid cloud environments.