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Strong employer brand, mid-level role, and metro location increase applicant competition despite niche ServiceNow specialization.
Highly specialized ServiceNow CMDB and CSDM expertise limits cross-industry transferability.
Explicit 3–5 years plus mandatory ServiceNow CMDB and SQL skills enforce strict shortlisting.
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Monitor and analyze ServiceNow CMDB Health Dashboard to identify and remediate data quality issues related to completeness, correctness, and compliance.
Manage CI attestation processes, exclusion lists, and enforce CSDM alignment including best practices for CI naming conventions and data standards.
Develop and maintain data health metrics, KPIs, reports, and collaborate with stakeholders to validate and improve data from discovery tools and asset management.
3 to 5 years of professional experience in IT asset management, IT operations, or a data quality/analytics role.
Strong hands-on experience with ServiceNow, specifically CMDB Health Dashboard, CI Class Manager, and ITSM modules.
Knowledge of configuration management frameworks and data quality concepts.
Work Experience Required: 3–5 years as explicitly stated in the JD.
Experienced in using ServiceNow CMDB tools and ITSM modules for data quality governance and reporting.
Comfortable managing cross-functional processes involving multiple IT and asset management stakeholders.
Able to investigate data discrepancies with analytical skills and communicate technical remediation clearly to non-technical audiences.