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Enterprise brand and Bangalore metro increase applicant density despite seniority and niche supply-chain SaaS specialization.
Requires deep supply-chain SaaS domain and TAM experience, limiting transferability across industries.
Explicit 13–16 years, 2+ years TAM, and supply-chain SaaS/ITIL requirements make shortlisting highly selective.
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Own and manage a portfolio of enterprise customers focusing on system health, SLA compliance, and customer satisfaction including conducting quarterly and executive business reviews.
Serve as the primary technical escalation point, driving remediation plans and collaborating across internal teams to resolve issues and support renewals.
Identify growth opportunities such as upsell/cross-sell, promote customer adoption of SaaS products, and mentor team members on TAM responsibilities.
Bachelor's degree required.
13 to 16 years experience in supply chain domain and related technologies.
Minimum 2 years experience in a Technical Account Advisor or similar customer-facing role involving account management or customer success.
Must have Retail, Supply Chain or Logistics domain knowledge and understanding of SaaS technology and ITIL service management framework.
Experienced in managing senior-level customer escalations and maintaining high customer satisfaction through service delivery and SLA adherence.
Skilled in cross-functional collaboration with internal teams and external partners to ensure smooth transitions and resolution of technical issues.
Strong project management and consultative skills with ability to work across different time zones and mentor others on TAM roles.