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Tier-1 brand, mid-level generalist operations role, and Pune metro location drive high applicant competition.
Requires AML/KYC domain expertise and financial services controls, limiting cross-industry transferability.
Regulated financial crime environment requiring 5+ years AML/KYC operations and people management increases shortlisting strictness.
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Lead and manage end-to-end KYC operations delivery within the KYC Centre of Excellence (CoE), ensuring timely, accurate, and compliant Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD).
Oversee operational execution aligning with AML/KYC policies, manage workflow, capacity, prioritize to meet SLAs and regulatory timelines, and act as escalation point for complex KYC cases and risks.
Drive operational risk management, remediation actions, continuous improvement initiatives, team recruitment and development, and provide operational updates to senior management.
Strong knowledge of AML/KYC regulations and operational KYC processes, ideally 5+ years experience.
Proven experience in KYC Operations, AML Operations, or Financial Crime role within Financial Services.
Demonstrated people management experience including performance management and capability development.
College or university degree and/or equivalent relevant professional experience.
Experienced leader with ability to manage high-volume, complex KYC operational environments ensuring compliance and risk management.
Capable of managing competing priorities and acting as escalation point for KYC issues, demonstrating strong organisational and stakeholder management skills.
Strategic operator focused on process improvement, risk remediation, and embedding strong first-line controls aligned with regulatory and enterprise standards.