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Strong employer brand, common mid-level operations title, and 3–5 years requirement increase competition.
Role requires logistics-specific hub and linehaul expertise, limiting easy cross-industry transferability.
Explicit 3–5 years and logistics hub experience required, creating moderate screening rigidity.
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Manage day-to-day eCommerce hub operations at the assigned Surface Hub ensuring timely receipt, processing, consolidation, dispatch, and network connectivity of shipments.
Coordinate with Linehaul, Network Operations, Service Centres, Last Mile, and Customer Service teams to ensure shipment visibility, adherence to SLAs, and resolution of operational exceptions.
Monitor and report operational performance, drive exception management, ensure compliance with SOPs and safety protocols, and support process improvements and resource planning.
Bachelor's Degree in any discipline.
3–5 years of experience in courier, express logistics, transportation, eCommerce logistics, or hub operations with exposure to surface linehaul and mid-mile logistics.
Proficiency in logistics management systems, operational dashboards, and Microsoft Office.
Work Experience Required: 3–5 years in relevant logistics or hub operations.
Strong operational coordination ability across multiple internal and external stakeholders in a high-volume logistics environment.
Experience managing eCommerce product hub operations with focus on shipment processing accuracy, SLA adherence, and exception resolution.
Analytical mindset with capability to monitor operational metrics, drive process improvements, and maintain compliance and safety standards.