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Medium competition: metro locations and broad cloud/SRE requirements increase candidate density.
Medium because cloud/SRE skills transfer across industries but MSP and SOC2 experience add domain specificity.
High due to explicit 8+ years, 5+ leadership years, and required cloud/MSP experience.
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Lead and scale a global technical team across AI, data, cloud, BI, operating 24/7 managed services for enterprise clients.
Define, implement, and optimize operational processes, including shift schedules, on-call coverage, capacity planning, and service delivery best practices.
Maintain key customer relationships, oversee presales and escalations, ensure compliance with MSP, ISO, and SOC2 certifications.
8+ years in infrastructure-focused roles including 5+ years managing global technical teams interfacing with enterprise customers.
Bachelor’s degree in Computer Science, Computer Engineering, or related field or equivalent experience.
Experience managing multi-cloud infrastructure (GCP, AWS, Azure), with strong preference for Google Cloud expertise and cloud certifications.
Proven leadership in building and running enterprise managed services teams with operational KPI experience.
Experienced leader with proven capability to run and scale high-performing global SRE or managed services teams in multi-cloud environments.
Strong strategic and operational thinker skilled at defining processes that improve service KPIs and customer experience in reactive support contexts.
Customer-facing with excellent communication and relationship-building skills to influence stakeholders and maintain key accounts.