Back
Tier-1 fintech brand, metro Bengaluru, mid-level generalist TAM attracts high candidate competition.
Customer success skills are transferable but fintech payments product knowledge increases fit sensitivity.
Requires 2+ years SaaS technical customer-facing experience and product knowledge, so moderately strict.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Serve as primary technical and product contact for Super Enterprise Merchants post Go-live, managing customer relationship and technical queries.
Troubleshoot customer technical issues, escalate bugs via Jira, and collaborate with product and engineering teams to drive resolutions.
Advocate for merchant needs, identify alignment opportunities with Razorpay products, and contribute to product improvement through feedback and documentation.
2+ years of experience in technical customer success or account management in SaaS; Fintech experience is a plus.
B.Tech/M.Tech in Computer Science or Information Science preferred; technical certifications are a plus.
Proficient with tools like Jira and Zendesk; basic programming knowledge is a plus.
Excellent written and verbal communication skills, strong project management and organizational abilities.
Experienced in managing technical customer relationships post product Go-live with complex enterprise merchants.
Comfortable working cross-functionally with Sales, Product, and Engineering teams on product and technical issues.
Skilled at translating evolving customer requirements into platform features and advocating best practices to drive merchant adoption.