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Tier-1 SaaS brand, metro location, common role title and broad skillset increase applicant competition.
Role favors SaaS/customer-success experience, making cross-industry transferability moderate.
Requires demonstrated SaaS customer-success experience and strong communication but no explicit years, so moderate strictness.
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Proactively engage with customers to increase value derived from Freshworks products by providing strategic and tactical guidance.
Understand customer business flows and use-cases, provide product demos and solutions with best product-fit.
Own key metrics of product adoption and customer retention while collaborating with cross-functional teams to address customer needs.
Bachelor's Degree in Computer Science + Business Education preferred.
Strong written and verbal communication skills (essential).
Experience engaging customers and establishing trusted advisor relationships with clients.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in managing both large and small clients with the ability to simplify complex client and vendor concepts.
Comfortable working cross-functionally with sales, product, marketing, and support teams.
Data-driven and able to use customer management tools (e.g., Natero) and SaaS metrics to drive engagement programs.