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Tier-1 brand and Bangalore location increase competition, but specialized networking skills narrow the candidate pool.
Role requires deep enterprise networking expertise, limiting transferability across non-networking domains.
Mandatory advanced networking technology proficiencies and certifications increase screening rigidity.
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Lead resolution of high-complexity technical incidents and problems to meet SLA requirements for managed network services.
Create knowledge articles, train and mentor junior team members, and collaborate with automation teams to reduce manual efforts.
Provide onsite technical support, manage escalations with third-party vendors, and contribute to operational improvements and project implementations.
Proficiency in network technologies including Pulse Secure SSL VPN, Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches and routers, Cisco ACS, ISE, Meraki devices, routing protocols (BGP, OSPF, EIGRP), and ISP uplinks (dIA, MPLS, P2P).
Advanced certifications in at least one or two of the specified network technologies.
Bachelor's degree in IT/Computing or equivalent work experience.
Workplace type: Hybrid Working. Work Experience Required: Not explicitly mentioned in the JD.
Experienced in leading complex network incident resolution and root cause analysis for managed services environments.
Skilled at knowledge sharing, mentoring junior staff, and driving automation initiatives for operational efficiency.
Capable of managing multi-vendor environments and collaborating effectively across global teams and cultures.