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Niche CRM/AMS focus reduces applicants but metro location and mid-level role increase competition.
CRM implementation and AMS skills transfer across industries but vendor and domain experience increases fit sensitivity.
Explicit 6–8 years, mandatory CRM project/support experience, and specific technical/tool requirements create strict filters.
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Lead end-to-end CRM implementation, upgrades, and support projects ensuring on-time, on-budget delivery and operational efficiency.
Manage day-to-day CRM platform operations including application releases, governance, and compliance with data privacy/security standards.
Drive user adoption and continuous improvement through stakeholder engagement, business process optimization, vendor management, and advanced functional support.
6–8 years of experience in CRM implementation and application support with 3–5 years in CRM project and support team management.
Bachelor's degree in Information Technology, Computer Science, Business, or related field.
Experience managing third-party vendors and AMS providers, supporting global or regional business teams.
Technical knowledge including SQL, APIs (REST/SOAP), Azure DevOps, ServiceNow, CRM configuration, UAT, and data governance.
Experienced in managing CRM lifecycle including implementation, support, and governance for enterprise-scale organizations.
Demonstrates strong project planning and execution skills with accountability for delivery and stakeholder collaboration.
Comfortable leading change management, user enablement, and continuous improvement initiatives within complex business and technology environments.