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Mid-level, metro, generalist desktop-support role with broad, common skillset increases candidate competition.
Core desktop support skills (Windows, macOS, AD, Intune) are highly transferable across industries.
Mandatory 6+ years plus required Office365, Active Directory, Intune and endpoint management skills makes shortlisting strict.
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Manage and provide high-priority IT desktop support including installation, configuration, and troubleshooting of Windows and macOS environments.
Support and maintain endpoint management solutions such as Microsoft Intune and Apple Business Manager, plus handle Microsoft Office 365 and Azure AD related tasks.
Oversee IT asset management, logistics support, and resolve hardware, software, AV systems, and mobile device issues, ensuring minimal downtime for VIP/executive users.
Minimum 6+ years experience in IT desktop support management.
Bachelor's degree mandatory.
Strong knowledge and hands-on experience with Windows/Linux/MacOS desktop OS, Microsoft Office 365, Active Directory, and Azure Entra ID.
Experience with endpoint management tools like Microsoft Intune, Apple Business Manager, and ServiceNow ticketing tool.
Experienced in providing L2/Sr level support in corporate IT desktop environments with complex endpoint and mobile device management.
Proficient in managing VIP/executive level support and meeting SLA-driven minimal downtime requirements.
Skilled in cross-platform environments (Windows/macOS), familiar with Azure modern desktop administration, and adept in asset lifecycle and logistics management.