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Remote role and metro location increase applicants, balanced by niche UKG Pro expertise requirement.
Medium because HR/timekeeping skills transfer across industries but UKG-specific experience is required.
High because explicit UKG Pro 2-3 years requirement and module-specific configuration expertise are mandatory.
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Configure and maintain PTO accrual rules and calculated accrual policies within UKG Pro Workforce Management (WFM).
Manage and resolve business-as-usual support tickets related to timekeeping and accruals within defined SLAs.
Document configuration changes and collaborate with other analysts to optimize system functionality and ensure compliance.
2-3 years of experience supporting UKG Pro WFM with a focus on Calculated Accruals module configuration.
Strong troubleshooting skills and ability to independently manage configuration and support tickets.
Good written and verbal communication skills.
Work Experience Required: 2-3 years in UKG Pro WFM support.
Experienced in building and maintaining UKG Pro WFM calculated accrual configurations with minimal supervision.
Able to prioritize and manage support tickets efficiently in a fast-paced environment balancing independent work and collaboration.
Familiar with workforce management principles and comfortable with associated ITSM and ticketing processes.