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Senior, niche incident-management role at a known financial firm in Hyderabad reduces applicant density.
Role demands IT service-delivery, ITIL skills and financial-services context, so industry-specific fit is important.
Explicit 8+ years, leadership requirement, ITIL and domain experience make shortlisting highly restrictive.
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Own and manage the Major Incident process to maintain IT service availability and lead critical incident resolution and communications.
Lead investigation activities, performance reporting, and drive continuous improvement of service management processes globally.
Manage escalations, personnel, and collaborate across IT teams to ensure high-quality, stable, and high-performing IT infrastructure services.
Minimum 8+ years in IT Service Delivery with at least 2+ years in leadership roles.
Experience in a global IT service delivery environment with proficiency in ITIL principles and IT service management tools.
Working knowledge in Availability and Major Incident Management processes.
Workplace is hybrid with at least three days in office; Monday to Friday plus a rotation of on-call weekends.
Experienced leader capable of managing large-scale IT incident resolution and service improvement in a complex, global financial services environment.
Comfortable with high-pressure situations requiring calm, confident crisis management and strong stakeholder communication.
Skilled in cross-functional collaboration across infrastructure, applications, problem and change management teams to optimize IT availability.