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Generalist NOC role in Bangalore with broad infra skills attracts many qualified applicants.
Infrastructure monitoring and server/network skills are highly transferable across industries.
Many specific infrastructure skills listed but no explicit years, creating moderate shortlisting filters.
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Provide Level 2 support for MRI cloud infrastructure by monitoring, triaging, resolving incidents, and escalating unresolved issues.
Manage IT infrastructure alerts, application performance monitoring, and incident management per ITIL processes to restore services swiftly.
Prepare and review detailed reports on alerts, tickets, and SLA compliance; handle change and release management duties.
Experience with IT infrastructure monitoring tools such as Logic Monitor, Kaseya, Nagios, and New Relic.
Proficient in Windows Server administration (2008R to 2016), Backup technologies (Veeam, Zerto, Quest), VMware vSphere, Cloud Services (Azure, AWS).
Familiarity with ITIL incident, change, and release management processes.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in multi-technology IT infrastructure monitoring and incident resolution within a 24/7 operational environment.
Skilled in troubleshooting complex infrastructure components including networking, storage, backup, and cloud services.
Comfortable adhering to ITIL frameworks and managing SLA-driven ticket resolution and escalation processes.