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Strong Tier-1 brand and Bangalore location balanced by niche L3 security specialization yields medium competition.
High because the role demands domain-specific security managed-services and ITIL experience transferable mainly within security operations.
Requires L3 managed-security expertise, ITIL and infrastructure skills but no explicit years, so medium strictness.
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Own third-line security infrastructure support including incident resolution, root cause analysis, and operational improvements.
Ensure client infrastructure is correctly configured, operational, and meets SLA requirements with zero missed SLAs.
Create knowledge articles, train junior team members, and contribute to automation and project implementation within security domain.
Experience handling complex security infrastructure in a managed services environment.
Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience.
Deep working knowledge of ITIL processes.
Workplace type: Hybrid working.
Experienced IT engineer from medium to large ICT organizations with strong client-focused approach.
Capable of managing complex technical troubleshooting and delivering advanced solutions.
Able to communicate effectively across cultures and mentor junior staff in technical security operations.