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Tier-1 brand, metro location, and a visible mid-level infrastructure role increase applicant competition significantly.
Infrastructure and virtualization skills (Windows/VMware) transfer across industries but still require domain-specific experience.
Requires managed-services L3 experience, ITIL and vendor engagement, creating moderately strict shortlisting filters.
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Manage and resolve complex cross-technology infrastructure incidents proactively, ensuring zero SLA breaches.
Mentor and coach junior and L2 team members on advanced troubleshooting, knowledge sharing, and execution of frequent tasks.
Collaborate with vendors, apply monitoring tools, and contribute to operational improvements including automation initiatives.
Extensive experience in Managed Services with complex IT infrastructure across multiple technology domains.
Strong understanding of ITIL processes and experience working with vendors or third parties.
Bachelor's degree or equivalent qualification in IT/Computing, or demonstrated equivalent work experience.
Workplace type: On-site. Notice period: Not explicitly mentioned in the JD.
Experienced in operating within Managed Services environments handling multi-technology stacks including Cloud, Security, Networking, and Applications.
Skilled in communication across diverse cultures and teams, with client-facing orientation focused on service quality and continuous improvement.
Capability to work under pressure with effective planning and adaptability to changing client needs and operational circumstances.