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Tier-1 brand, metro Bangalore, and mid-level generalist networking role increases candidate competition.
Networking skills are broadly transferable, though managed-services and client-facing processes add moderate domain specificity.
Mandatory vendor certifications and specific networking tech raise filters despite no explicit years requirement.
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Manage and resolve second-line network infrastructure incidents and requests, ensuring SLA compliance and operational continuity.
Proactively monitor, escalate, and report on network issues while collaborating with clients and internal teams for effective incident and change management.
Support automation efforts to optimize operational tasks and coach service desk teams on technical and behavioral improvements.
Experience with Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and ticketing tools.
At least one technical certification related to mentioned network technologies.
Bachelor's degree or equivalent in IT/Computing or equivalent work experience.
Work Experience Required: Not explicitly mentioned in the JD.
Comfortable working in hybrid environment supporting global clients with cross-cultural communication skills.
Experienced in handling medium complexity issues in network operations with proactive planning and adaptability.
Capable of driving process improvements through automation and mentoring teams to elevate service quality.