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Tier-1 brand, metro location, generalist technical-support title, and mid-level experience increase applicant competition.
Moderate industry specificity due to Salesforce platform and Data Cloud expertise, but Java debugging remains transferable.
Moderate filters: explicit 2+ years Java debugging requirement plus customer-facing and platform-specific skills.
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Welcome and onboard new customers post-sale through technical discovery and personalized onboarding plans to ensure smooth transition and early wins.
Accelerate customer adoption and feature utilization by identifying gaps, demonstrating features, and delivering measurable outcomes like faster time-to-production and improved operational efficiency.
Provide mission-critical support for complex Salesforce platform issues including data integrations and AI implementations, while championing best practices and conveying technical recommendations to diverse stakeholders.
Strong background in Computer Science or related engineering discipline.
Proficiency in Java programming with 2+ years experience in debugging/troubleshooting Java applications.
Skill in explaining complex technical concepts clearly to non-technical audiences.
Work Experience Required: Minimum 2 years in Java debugging/troubleshooting; Preferred prior customer-facing technical experience is a plus but not mandatory.
Experienced technical professional comfortable acting as both engineer and consultant in customer-facing roles, especially in post-sale technical onboarding and support.
Capable of proactively driving product adoption with a consultative approach and technical expertise in Salesforce platform and related AI technologies.
Skilled in translating complex technical issues into actionable solutions and communicating effectively across organizational levels and stakeholder maturity.