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Niche SFCC and IBM Sterling OMS expertise limits candidate pool despite metro locations.
Role demands specific SFCC and OMS eCommerce platform experience, limiting cross-industry transferability.
Explicit 7-12 years requirement plus mandatory SFCC and IBM Sterling OMS experience increases filtering.
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Provide end-to-end production support for Salesforce Commerce Cloud (SFCC) B2C applications, managing daily eCommerce production operations.
Analyze and resolve complex production issues related to SFCC, IBM Sterling OMS, payment gateways, shipping, and third-party integrations, including incident and major incident management.
Coordinate with business, engineering, operations, clients, and vendors to ensure timely issue resolution, perform Root Cause Analysis, and maintain operational documentation.
7-12 years of experience as a Business Analyst or Production Support Analyst in eCommerce environments.
Strong expertise in Salesforce Commerce Cloud (SFCC) Production Support, IBM Sterling OMS, and Order Management Systems (OMS).
Experience with Order Lifecycle Management, Order Orchestration, Fulfillment processes, and incident management.
Work location: Bangalore, Chennai, Pune, Gurugram, or Mumbai (Work from Office).
Experienced in supporting enterprise-scale SFCC-based B2C commerce applications with hands-on IBM Sterling OMS knowledge.
Strong analytical and problem-solving skills with ability to manage production-critical issues under tight timelines.
Proven ability in stakeholder communication and cross-functional coordination during high-pressure incident resolution.