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Mid-level Bangalore role at a Tier-1 firm with some specialization reduces but doesn't eliminate applicant density.
Requires specific lending/collections expertise and regional language skills, limiting cross-industry portability.
Mandatory 5+ years in lending collections, QA/training experience, and regional language fluency create strict filters.
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Design and execute onboarding and refresher training programs for tele-calling and field collections teams ensuring compliance and operational risk mitigation.
Manage quality assurance with external telecalling agencies, including performance evaluation, calibration, and enforcement of disciplinary actions for compliance breaches.
Utilize AI-driven speech and text analytics to extract insights and continuously improve training content and collection efficiency, reporting findings to senior leadership.
Minimum 5 years experience managing Quality Assurance/Training operations in lending or banking collections (Telecalling & Field).
Bachelor's or Master's degree from a recognized institution.
Proficiency in Kannada, Tamil, Telugu, and Malayalam languages.
Strong verbal and written communication skills; experience with AI-enabled call monitoring or speech analytics tools is a plus.
Experienced in end-to-end training program ownership and compliance enforcement in financial collections.
Skilled in partnering with external agencies and managing quality calibration and disciplinary processes.
Analytical mindset with ability to translate AI-derived data into actionable training improvements and present insights to senior leadership.