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Metro mid-level role with 3-6 years and moderate brand, but niche Workday specialization reduces applicant density.
Workday functional expertise is highly domain-specific and not easily transferable across industries.
Requires 5+ years and mandatory Workday production experience, enforcing strict domain-specific screening.
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Own end-to-end Workday administration and production support including business process configuration, security groups, reporting, and troubleshooting.
Serve as primary contact for Workday functional support and extend support to related platforms like NetSuite, Boomi, Partner Portal, and Docusign.
Manage support tickets, prioritize and resolve issues within SLA, collaborate with cross-functional teams, and identify process improvements to enhance operational efficiency.
5+ years experience in business systems or application support, with strong focus on Workday (HCM, Core HR, or related modules).
Hands-on expertise in Workday business process configuration, security groups, condition rules, calculated fields, and reporting.
Experience using ticketing tools such as Zendesk, ServiceNow, or Jira, and managing SLA-based incident resolution and escalation.
Work Experience Required: 5+ years in application or business systems support with Workday focus. Notice period: Not explicitly mentioned in the JD.
Deep functional and administrative knowledge of Workday capable of owning end-to-end Workday support.
Comfortable supporting multiple business platforms beyond Workday and collaborating with technical and business stakeholders to resolve complex issues.
Experienced in continuous improvement of support operations demonstrating analytical problem-solving and effective communication in a fast-paced environment.