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Mid-level SaaS program role, metro location, broad skills, and popular title increase competition.
Program management skills transferable, but contact-center and Conversational AI domain knowledge increases fit sensitivity to medium.
Explicit 5+ years requirement plus domain-specific contact center experience makes filters moderately strict.
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Own end-to-end deployment of VoiceAI and ChatAI solutions for enterprise customers, covering design, build, testing, go-live, and optimization phases.
Lead and coordinate cross-functional delivery teams including AI engineers and designers, managing multiple concurrent programs and risks.
Drive customer outcomes by managing multi-phase AI transformation programs, running QBRs, tracking KPIs, and ensuring long-term success.
5+ years in enterprise customer delivery, professional services, program management, or consulting in SaaS, AI, CX, digital transformation, or contact center domains.
Strong understanding of contact center KPIs like containment, AHT, CSAT, and NPS related to AI Agent projects.
Experience leading complex enterprise implementations with cross-functional and executive stakeholders.
Work Experience Required: 5+ years; Notice Period: Not explicitly mentioned in the JD.
Experienced in managing complex, multi-stakeholder AI or digital transformation projects in customer experience or contact center environments.
Comfortable leading customer-facing discussions covering technical troubleshooting and strategic demos to a range of stakeholders including C-suite.
Able to establish scalable processes, governance, and customer enablement for large enterprise AI deployments.