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Metro location and a common program manager title increase applicant density despite seniority and ITIL specialization.
Role requires specific ITSM, ITIL, cloud operations, and infrastructure experience, limiting cross-industry portability.
Explicit 10+ years experience and leadership plus ITIL/cloud requirements enforce strict shortlisting.
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Lead and manage IT operations teams to ensure high availability, performance, and security of IT infrastructure, applications, and services.
Develop and implement operational strategies focused on efficiency, scalability, cost-effectiveness, and adherence to ITIL/ITSM best practices.
Manage and optimize cloud operations including infrastructure provisioning, monitoring, cost management, and disaster recovery in environments like AWS, Azure, or GCP.
Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred).
10+ years of experience in IT operations with at least 5 years in leadership or management roles.
Strong expertise in ITIL and ITSM frameworks; ITIL v3 or v4 certification highly preferred.
Experience managing large-scale IT environments including on-premise, hybrid, and cloud infrastructures (AWS, Azure, or GCP experience/certification preferred).
Experienced leader in IT operations comfortable managing multi-disciplinary teams in fast-paced environments.
Deep knowledge of ITIL/ITSM frameworks and cloud operations with proven ability to drive service excellence and continuous improvement.
Strategic thinker focused on operational efficiency, process automation, risk management, and stakeholder relationship management.