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Metro location and generalist support role increases candidate density; moderate employer brand.
Core support and cloud skills are broadly transferable across industries, reducing background sensitivity.
No explicit years but multiple mandatory technical skills (SQL, Azure, Kubernetes, monitoring) create moderate filter.
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Deliver high-quality application support by resolving incidents and troubleshooting issues in databases, APIs, integrations, mobile applications, and cloud environments.
Ensure SLA/SLO compliance, maintain customer satisfaction, and communicate effectively with customers and cross-functional teams.
Participate in 24x7 shift rotations and contribute to process automation, knowledge management, and continuous service improvement.
Foundational knowledge of SQL, Oracle, and database querying.
Familiarity with cloud technologies including Microsoft Azure, Kubernetes, and containerized applications.
Understanding of application debugging, API integrations, and monitoring tools such as Kibana or similar platforms.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in a fast-paced, 24x7 customer support environment handling application and cloud service issues.
Effective collaborator across global and cross-functional teams with strong ownership and communication skills.
Pragmatic problem solver eager to develop expertise in cloud technologies and contribute to knowledge sharing and automation initiatives.