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Niche design-operations role at a smaller agency reduces applicant competition.
Skills transfer across creative teams but require design literacy, so background sensitivity is medium.
Explicit 2–4 year requirement, domain experience and tooling proficiency yield moderate shortlisting strictness.
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Own the operational management of a 50+ member design team including resource allocation, workload balancing, and capacity planning.
Drive people operations such as onboarding, offboarding, attendance, performance reviews, and growth tracking to maintain team health and productivity.
Develop and maintain internal processes, tools, and documentation; manage design team tooling and serve as operational point of contact.
2-4 years experience in design operations, studio/team operations, program coordination, or people operations, preferably in an agency, studio, or services environment.
Experience managing resource or bandwidth planning and team coordination at 20+ people scale.
Proficiency with productivity and resource planning tools such as ClickUp, Sheets, or HRMS tools.
Strong organizational, communication skills and ability to handle sensitive people matters with discretion.
Has an understanding of creative team dynamics and respects the unique demands of designers' workflows and calendars.
Comfortable operating within a design or creative services environment, ideally with some formal design education or hands-on design experience.
Skilled at managing recurring operational processes end-to-end and partnering closely with leadership, HR, and project management teams.